![]() “Three years ago we introduced the world’s first waterproof housing and speakers developed for scuba diving, the DV-i700. The new iDive “Deep Dive” Waterproof Housing and Over Ear Speakers provide iPod users with the ability to take their podcasts, training videos, music and movies to an unprecedented submersion depth of 300 feet. that alone is rude, disrespectful, and a clear sign that I should not do business with this company.H2O Audio, a leading watersports music company, has announced its new solution for scuba diving, free diving and snorkeling, the iDive 300™. I appreciate the company coming on here to post, but notice they said nothing about the behavior of their rep (who I think is the one posting). what is the expected life of the product? I mean headphones are probably one of the most common failure points on personal media devices. It doesn't sound like a very good design to have headphones built in to the case anyway. ![]() The images make it appear as if there is a connector, so you can obviously see why I was so frustrated. The rep could have easily told me that, but did not. What if your headphones broke on your iPod? Should you have to buy a whole new iPod? What about the transmission in your car? Should you haul it to the junk yard and get a whole new car?Īnyway, I did not know they were built into the case. How would you feel if they told you that you had to buy a whole new reg set from them, because they won't replace your hose even if you pay them? What if the hose on your regulator busted and lets just pretend the thread on the 1st and 2nd stages is proprietary. If this were a $10 product, ok, but a $300+ product? Why would I pay $300 for a product that is unserviceable in the event of a failure? Your forgetting that they won't even fix the device if I were to send it in and pay them.įor example, what if I bought it new and the headphones broke 13 months later? The company would apparently tell me "tough luck, its broken, we can't/won't fix it even if you pay us and now you need to buy another one". This means that no matter who the customer is, once this thing is out of warranty you are SOL if you need any support even if you pay for it. The headphones are not available at any price for any customer. Well, I obviously did not buy the device, but you are missing part of the point. But we always welcome feedback about our products, and do take into account customer comments as we design future generations of our line. I hope that helps explain our design a bit more and helps you understand that it wasn't that our customer service team was refusing to help you, your request was just not something we could accommodate at this time. ![]() In our testing, making the headphones removable compromised the performance of the case and that was something we found unacceptable. ![]() The iDive does have a 1 year warranty just like every product we make, and therefore customer service did give you the correct answer.we simply don't have iDive headphones by themselves, because the are always assembled at the factory as a part of the case. So in order to make our cases truly water-tight and to perform at the extreme depths that the iDive case is rated to, we found it was best to make the headphones an integrated piece of the iDive case. It is one of only two products in our line that have integrated headphones, and was designed that way specifically because each time you have a connection or joint in a waterproof product, that's a place where there's a possibility of water entering the case. It is correct that the iDive 300 has integrated headphones. Thanks for your honest post about your experience with our customer service team.
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